FAQ

FREQUENTLY ASKED QUESTIONS

Shipping

How long is the shipping time?


Shipping times may differ based on your location. We try to send you our products from our closest storage location as possible to you. Our orders may take from 7 days up to 35 days to reach your destination.




Where can I track my order?


After confirming your order, we will ship it in next couple days. You will get an notification, that your order has been shipped out. Inside the notification you will also get a tracking number and name of the courrier who manages your order.




How much does the shipping cost?


We have worldwide free shipping. To show how much we appreciate our customers, we are shipping for free to every country in the world.




Where do you ship your products?


We ship our products worldwide! Everyone on this planet deserves a plush toy.





Products

Are your products safe for babies?


Yes, they are! We think about everyone: babies, toddlers, kids, teens, adults or even seniors. Our products are safe for everyone.




I have alergies, can I still buy your products?


Yes! Our products are hypoallergenic so you do not need to worry! Safe is our priority.




Can your toys be washed?


Yes, you can wash our products with the exception for LED products. (LED products are to be washed by hand only on the surface without sinking it into the water)




Where do you get your products?


Our products are carefully picked from the best and most trustworthy suppliers around the world. That way we can guarantee our products to be the best quality for affordable prices.




I need help with picking a plush toy.


We will gladly help you! Contact us at support@softtoyz.com and our smart internet monkeys will help you with it!





Contact us

I need help! How can I contact you?


You can contact us via our contact page.





Orders

What are my payment options?


We currently accept Credit Card and Paypal.

Make sure to check our list of available payment options.

Available payment options are listed here.




How can I change my address for my order?


If you still have not received your tracking number, it is still possible for you to contact us at support@softtoyz.com and request address change. We will do everything in our powers to help you!




My payment has been declined.


If your payment has been declined, contact us at support@softtoyz.com. We will work on this situation with you.





Return

Can I return the purchased goods?


Yes, you can return them. Request a return via our contact page.




I have received a different product.


Send us a photo of the product with the invoice to support@softtoyz.com and tell us how you would like to resolve this.




My product is damaged.


Send us a photo of the product with the invoice to support@softtoyz.com and tell us how you would like to resolve this.




My product is different size.


Send us a photo of the product with the invoice to support@softtoyz.com and tell us how you would like to resolve this.




My product is different color.


Send us a photo of the product with the invoice to support@softtoyz.com and tell us how you would like to resolve this.